Whatever Happened to Computer Documentation?

I was cleaning out a bookcase recently and wondered whatever happened to computer documentation. When I got my first personal computer, it came with 3 one-inch-thick manuals. I know that those manuals became a sore point when Apple introduced the first Macintosh computers. However those manuals were useful. In contrast, the Macintosh operating system has become so complex, it could use at least 5 of those one-inch-thick manuals now.

In the days before the Internet, you would purchase a piece of software and it would come on a number of floppy disks. Included with those disks were printed manuals that provided all sorts of information on how to run the software. As more companies started releasing more software, a certain uniformity of the documentation emerged. If you upgraded from one version to the next, you might get a whole new set of manuals but all you really needed was the release notes which talked about new features and which bugs had been fixed.

Now there really isn't much of a reason to install software on your computer as most things are run in the Internet. That's fine, but how about including some quality documentation for those sites or tools? It seems as if most companies have come to the conclusion that if you can't figure it out on your own, they don't really care. Then someone that does care will create a video and post it to YouTube to help you figure it out. If YouTube isn't the right forum, then there are any number of online forums that will have the answer for you. Does that absolve the software producers from needing to create documentation? I don't think so.

Computers have evolved a long way from command-line interfaces and the need to have bookshelves full of printed instructions next to your desk. I just wish companies would do a better job of disseminating information about their latest products and not leave it up to users to create documentation for them.

Sometimes You Can Get a PS5

My youngest son sent me a text message saying that PlayStation Direct sent him an e-mail with an exclusive code to get a PlayStation 5. It is because he is a PlayStation Plus member and opted in for the chance to buy one as soon as it became available. I told him he should get it the moment he could as PS5's are still very hard to get. He didn't think he would and so I told him I would buy it off him if he didn't want it as I have a large number of people that are trying to get one but can't. I told him I wouldn't make any money off the deal but would do it as a service for someone.

My son decided to go for it and buy it knowing he wouldn't lose any money. He got in the queue at exactly the time he needed and ended up only waiting 20 minutes before being able to purchase the PS5. Two days later it arrived at his front door. I then got another text from him saying that I could have it when I come to see him in two weeks if he couldn't sell his current PS4. With the backwards compatibility of the PS5 he doesn't really need the PS4 any more and that can help offset the cost of the new console.

Only 5 minutes after that text I got another one saying that he had already sold his PS4. I asked him how much he got for it and he told me. Now he didn't pay anything for his PS4 as I gave it to him as a gift and so he really had no idea how much I paid for it. He ended up selling it for $100 more than I paid. Now I get a significant discount for them because I work for PlayStation, but that amazed me. He said he could justify the premium as he threw in his second controller and a few games. I'm still amazed.

On Thursday I saw an article saying that because of shipping delays you will want to start your Christmas shopping early. Fortunately my son got a special invitation and now has some of that shopping done. He also proved to me that it is possible to get one of the latest video game consoles.

Video Game Review: Ratchet & Clank: Rift Apart

Saturday morning I woke up early as I couldn't sleep. I got some breakfast and then headed into my office to finish up my latest video game: Ratchet & Clank: Rift Apart. I knew I was close to the end as the game told me so. I got the message that once I started the next section of the game, I wouldn't be able to stop until I completed the game. With a whole Saturday before me, I started the final battle and finished the game in about 30 to 45 minutes. I actually expected it to take longer.

Unfortunately the latest Ratchet & Clank game is only available on the PlayStation 5 console and not everyone that wants one can get one. The only reason I have one is because I work for PlayStation and had the chance to get one on launch. I also received a copy of Rift Apart for free as it came from Insomniac which is part of my company. While I try not to let that influence my review, it probably does. My hope is that should some of you finally get your hands on a PS5 and look for games to play, you will be able to decide if the game is for you.

My two sons love the Ratchet & Clank games. They have ever since the PlayStation 2 days. Needless to say we have every Ratchet & Clank game. This is actually the first Ratchet & Clank game I have ever played all the way through. I have watched my sons play them but never really played more than a few hours. There was the one Christmas I played with my daughter but I never really completed any games. I have to say I enjoyed it a lot and am glad I finally played one of the titles to completion.

Ratchet & Clank games are fun for the whole family. Yes there is cartoon violence and so this game has an ESRB rating of E-10+, meaning it is for everyone but players should be at least 10 years old. Most of the violence is against robots and they are obviously bad guys. I would have no problem playing this with my 4-year-old grandson. In fact, my son did play it with him watching.

One of the things that used to confuse me watching my sons play the Ratchet & Clank games is the large number of weapons to choose from. By the end of Rift Apart, I had collected something like 20 different weapons. Each has their own strengths as well as stash of ammunition. The more you use a particular weapon, the more you can upgrade it. Ultimately it becomes an exercise in trying to find the merits of each weapon and use it appropriately. When you go to select a new weapon, all action stops. That allows you to take your time selecting the best tool for the job. It also allows you to let your pulse slow back to somewhat normal levels.

The story line for Ratchet & Clank: Rift Apart is a lot of fun. While there is a natural progression to things, you have the option of going back and finishing the task of finding collectibles in other parts of the story. I made sure to have everything collected and all parts of the story completed before beginning the final battle Saturday morning. I am also close to collecting every trophy from the game but am not yet sure if I will go back to try and platinum the game.

If you are looking for a fun game to play because you are a kid or want to play it with your kids, I highly recommend Ratchet & Clank: Rift Apart. I consider myself to be a big kid which is why I enjoyed it so much. I can't really comment on the price of the game other than to say that I have a huge backlog of games to play and I prioritized it over a number of other great titles and am glad I did. If you can get your hands on a PS5, it is the favorite of all the PS5 games I have played so far.

Bad User Interface Design

I just got off a Microsoft Teams meeting with one of my co-workers where we saw a good example of bad user interface design. Fortunately only the two of us attended the meeting and I had seen the flaw before. Otherwise it could have been more embarrassing to my co-worker.

In Microsoft Teams, the button to share or stop sharing your screen is located directly next to the button to leave the meeting. My co-worker was sharing his screen and then went to click the "un-share" button. Instead he clicked the "Leave Meeting" button. When I found myself as the only one in the meeting, I knew what had happened because I have done it as well. I patiently waited for my co-worker to rejoin and then we finished up the meeting.

 Many years ago I worked on creating training for a phone user interface. Basically the service would call you and have you respond to questions using the dial-pad on the phone. When you had a question with "yes" or "no" answers we recommended that you use the number 1 to indicate a "yes" response and the number 9 to indicate "no." The idea is that you didn't want someone to mash the wrong number because the buttons were too close together. Microsoft should have placed the "Leave Meeting" button far away from all other buttons. If both my co-worker and I had the same problem, I wonder how many other users have made the same mistake? Let me know if you have too.