Dining Reservations

Today I received an e-mail from the Cheesecake Factory. It reminded me that my wife and I have a gift card to the restaurant and so I immediately looked into getting a reservation for sometime this weekend. If you have never been, the Cheesecake Factory has a lengthy menu that reads more like a novel. I pretty much like everything on pages 6 through 27. They also always seem to have a line to get in and so reservations come highly recommended.

I logged onto the restaurant's website and selected a time on Friday evening. The website did a search and let me know they didn't have anything available at my requested time. So I searched for Saturday evening. Once again the site came back and didn't have anything at the time I requested but suggested a reservation only 30-minutes later. That works for me and my wife so I accepted the suggested time and we now have a date night planned. It did leave me wondering if the Cheesecake Factory's website always kicks out your first suggestion just to show you who is boss.

My experience this afternoon got me thinking about dining reservations in general. As I mentioned in a previous post, I spent last week in Orlando, Florida. One of my wife and my favorite things to do is to go to Disney Springs for dinner. You can make reservations on the Disney World app but often cannot get the restaurant you want because all the seats are taken. While there last week, I checked at one of the highly desired restaurants to see if they had any reservations later in the week. The receptionist looked at her calendar and gave me a time that worked. She then gave me an important piece of advice that will be very useful in the future: look at Open Table.

Open Table is a website that many restaurants use to book reservations. While the Boathouse in Disney Springs can be reserved using the Disney World app, it has more reservations available on Open Table. That is an important thing to know. Many times I have tried to get reservations in Disney Springs only to be disappointed and have to select someplace else to eat. Should that be the case in the future, I will check out Open Table. Hopefully that is a trick that works for you too.

Don't Lose Your Mobile Phone

I had the pleasure of spending last week in Orlando, Florida. While that is close to Disney World, I spent the week at other attractions including Legoland, Sea World, and Kennedy Space Center. On the last day we decided to double back and visit Sea World again. On the first day, we focused on all the animal shows, which are amazing. On the second day, we attempted some of the roller coasters.

Arriving at the park early allowed us to practically walk onto any of the rides we wanted. Eventually we found ourselves at Ice Breaker. My 8-year-old grandson wanted to ride with me and we had a great time on our first ride. Then he wanted to go again. Not having any line made it easy to experience it a second time. As we started our free fall, I noticed someone lost their mobile phone and thought they would be having a bad day. Then I checked my pocket and realized it was mine. I don't know how it fell out but it did and the only person to blame happened to be me.

Before riding the ride, we saw signs on the fence around the roller coaster with a QR code telling people how to report lost items. My grandson immediately asked what you should do if you lost your phone. We all laughed and didn't think anything of it until I lost my phone. Then my son used his to report the loss. Not wanting to give up on finding my phone, I started walking around the fence guarding the track from the public. In one of the few areas that had close access to the ride, I found my phone about 10 feet inside the fence. Now I couldn't reach through the fence and get my phone but I knew where to find it. I had hope.

I went back to the ride operators and asked if they could help me get the phone. They told me I needed to go to guest services, which I did. I waited in a 30-minute line only to be told to go to lost-and-found. I went there and was told I should have just asked the ride operators for help. I explained I did. They told me to go back to the ride and someone would help me get my phone. I walked back, which turned out to be about a mile or so and waited. Then I waited some more.

Eventually a young man came out and told me they would have to shut down the ride and he would go get the phone. I waited for another 15 minutes without any signs of the ride stopping and the young man eventually told me they would not stop the ride and I would have to come back that evening when the park closed down. Unfortunately I had a 7pm flight and so that was not an option. While waiting in the lost-and-found line, another park attendee told us stories of maintenance retrieving her phone only to have it stolen from the maintenance locker. The hope of Sea World getting me my phone back disappeared.

Think about it for a minute and when was the last time you backed up your phone? I don't think I have ever backed up mine. That means any of the pictures I took on the trip would be lost. I would have to download all of my applications again, including quite a few multi-factor-authentication (MFA) apps that I use for work. I started getting depressed and decided I wouldn't leave the park without my phone.

The young man that came to help me get my phone brought along an 8-foot claw and let me try my luck with it. His arm wasn't as long as mine and I could get the device fairly close to the phone but not quite reach it. At this point my inner Engineer kicked in and I wondered how I could extend the claw 2 more inches as that is all that I needed to reach my phone.

The first thing I tried was Geometry and picking the right slats in the fence to put the claw through. I could get close enough to the phone for the claw to reach it but couldn't see the phone due to a track support leg. I solved that by positioning my wife to help relay the outcome of my efforts. While I could reach the phone now, I couldn't grip it because the claw didn't have the usual rubber feet necessary to hold the phone. I asked my wife if she had any hair ties. She had 2 and I wrapped one around each of the claw ends. They provided enough friction for me to grab the phone and move it 2 inches closer. At this point I knew I would retrieve the phone. I just needed patience. On my next attempt, I got the phone withing 6 inches of the fence. At that point I reached through the iron slats and grabbed it. Amazingly the 50-foot fall didn't damage the phone. I didn't even crack the screen. That is amazing considering I don't have a screen protector.

I returned the claw and let them know I got the phone. My wife and I then left the park so we could pack up and get ready for our flight home. It felt good to be successful in retrieving my phone. In the future I will keep my phone in a zippered pocket and not rely on friction to keep the phone from falling out.

Waiting in a Virtual Queue

Today tickets went on sale for Disneyland's Star Wars Nite in April and May. Last year I had the pleasure of attending with my wife and daughter. We had a great time and planned on doing the event again this year. We hope to correct the mistake we made last year and not try to spend the morning and afternoon in the park. The event starts at 6pm and runs until 1am. They limit ticket sales and that allows you to walk onto almost any ride. Furthermore they have special events, unique food offerings, and themed swag.

I knew that tickets would go on sale this morning at 10am MST and so I started watching the clock as I did my morning exercise at Snowbird. I also knew they would start adding people to a virtual queue at 9:45. I happened to be on the Little Cloud chairlift at the time and so I pulled my phone out and joined the queue. I got to the top of the lift and saw that I had 20 minutes before I could make my purchase. I skied down to the mid-mountain lodge and checked my time. I had 15 minutes to wait. I skied to the bottom, walked to my car, took off my ski boots, and jumped into the car as my turn to buy tickets arrived. I quickly made the purchase and then put my phone away so I could drive home.

Last night I worried that I needed to be on the Disneyland website right at 9:45. Annual pass holders could purchase the special-event tickets a few days before the general public and some of the nights sold out. My worries turned out to be unfounded as tickets for all 4 nights are still available at 4:30pm today. However I thought it neat that I could log into the website on my phone while riding a chairlift and be placed in a virtual queue. That allowed me to stow my phone in a pocket and ski down the mountain without having to have my attention riveted to my phone. I wasn't sure turning off my screen would still allow my place to be held. It did and worked very well.

I always prefer to visit websites using my computer instead of my phone. This allows me to use a large display that is easy to read. I also don't worry about someone hacking my connection and getting my credit-card information. Fortunately my smartphone turned out to be the right tool for the job today. Any time I need to be in a virtual queue, I will use my phone in the future.