Why Can't Stuff Just Work?

This morning I received a work e-mail indicating that something is broken with a system over which I am responsible. I quickly went to work troubleshooting the issue. I used AI to help me comb through our system documentation and found a number of possible leads on how to solve the issue. I threw it out to the people reporting the problem only to discover our documentation is incorrect. I had to go back to square one.

I'm trying to solve the issue at work when I get a text from my wife who can't get the new toner cartridges to work at the office. That shouldn't really bother me as I'm not paid to help troubleshoot her office computer problems. Unfortunately we have the same printer at home and I just bought the same toner cartridges for ours. While I don't need them to work now, I will in the future. Furthermore today is the 31st day after I received them from Amazon which means I am past the 30-day return window.

Now two problems to solve in the same day shouldn't be a problem. Any mother with a 4-year old knows that is the first 10 minutes of every day. However I try to ensure all of my technologies stay working and don't break down. Discovering you need to print something important only to have new toner cartridges not recognized might lead to panic and expletives. Fortunately my wife discovered that problem early.

To address the issue at work, I gathered more information and looked at possible solutions. Then I made sure not to commit to anything on the behalf of others. If I can fix something, then I can commit. If the solution involves others, I can't speak for their time. This keeps others from committing my time. It looks like we will need to have network engineers involved in the solution and so I need to make my notes available and let others solve the problem.

For the printer, I exchanged a number of messages with my wife. She was unable to get her printer working but succeeded in returning her work toner cartridges to Amazon. So I gave them a call. I explained the process she went through and how I have the same printer and would rather return unopened product which might be resold to someone that can use them. The Amazon customer service agent looked up the details of my purchase and immediately agreed to allow me to return them for a full refund.

Now the only problem is that my printer is almost out of toner and I need to order replacement cartridges. HP makes my printer and they have gotten wise to Chinese manufacturers selling compatible toner for half the price. To combat it, they require a special chip in new cartridges and regularly update printer firmware to reject any toner than their own. If you want to ensure your printer will continue to work, you have to buy new cartridges from HP. Yes they are more expensive but at least they should work, right? I sure hope so cause it is really expensive.

Time For a New Printer

I don't think a home printer is necessary unless you are used to having one. Over a decade ago I bought a Samsung color laser printer. It worked for a few years and then the ink started bleeding all over the pages. I thought new toner cartridges would fix the issue and they did for about 5 pages. Then the bleeding started again. We have limped along with the printer for a few years but my wife decided it needed to be replaced.

I did not do a lot of research about what to replace the old printer with. Instead I did what a lot of other people do and selected it from Costco. I really just went to the store on our monthly trip and wandered over to the electronics section to see what printers they had in stock. When I asked my wife if we should pick one up, she wouldn't let me leave the section until we had one in our cart.

At Costco there are really only 2 selections: a color laser printer from HP or a color inkjet printer from Epson. Both are great printer companies and neither is a bad choice. My son has the inkjet printer and thinks it is great. My wife suggested it based on his recommendation as well as the significant price difference. Unfortunately for my needs, the inkjet wasn't going to cut it. I often print maps on waterproof paper and the instructions that came with the paper say it only works with laser printers. If you think about it, it makes sense. Laser printers melt little plastic beads onto the paper while inkjets spray liquid ink. Waterproof paper will not accept the ink and I imagine it makes quite the mess.

I hefted the 45 pound HP LaserJet Pro MFP 3301cdw into our cart which effectively limited what other purchases we could make that day. I still ended up with a $750 bill as the printer came in at $400 before tax. We brought the new toy home and let it sit in the living room for a couple of days. Eventually I summoned the strength to move it downstairs into my basement office.

The new HP printer does more than print. It is also a scanner, fax machine, and copier. The one machine allowed me to remove my 30-year old copier from my office as well as my scanner and old Samsung printer. I have no need for a fax anymore and threw my old one away more than a decade ago. I now have a lot more table space in my office, which is a good thing.

Setting up the printer went something like this: pull the printer out of the box, plug in the power cable, plug in a network cable, set the date and time, open the printer app on any computer in the house, scan for new printers, and the printer could print. I didn't have to do anything special as it just worked. Today my wife needed to scan a document. Because the printer was set up, the scanner was too. She put the document in the sheet feeder on top and open the scan application on her laptop. Then she needed to select the "use sheet feeder" option to automatically suck the page into the scanner bed. It saved the document as a PDF file in her Pictures directory on her Mac.

The new printer installation took significantly less time than I thought it would. It works with all the computers in the house. For those that don't have network cables lying around, The printer also works on WiFi and has a touchscreen to help set that up.

Again, I don't think a home printer is necessary. But once you have had one, it is tough not to. My wife and I love the new HP and look forward to documents where the colors don't run together. 

Getting Old Printers to Work on New Macs

The saga that has become getting my wife's new computer working is finally over. Yesterday I sat down and figured out how to get all of our printers usable on her new MacBook air. It involved countless Internet searches, none of which helped solve the problem. In fact, one post that I followed created more issues that I had to work around. For anyone who has upgraded from an Intel-based Mac to one of the new Apple silicon Macs, there is one little step that I discovered on my own should you want to use any of your existing printers.

Apple's Migration Assistant did a great job of moving all of my wife's files from her old computer to her new one. It even copied over non-approved programs like printer drivers engineered for the Intel CPUs. The problem surfaces when you try to run them but let's not jump ahead of the story.

My wife needed to print something up last Friday and could not. I did not have time to help her solve the issue at the time and finally got around to looking at it earlier this week. We have 3 printers in the house and she really only uses 2 of them. Neither of them would connect to her new computer. I looked up a number of forums and the best information I had told me to delete the files out of a printer directory. DO NOT DO THAT. I won't repeat where that directory is as that caused an issue I had to remedy, which I will explain at the end of the post.

Nowhere did I find the correct instructions and so I am posting them here. All I needed to do was install Apple's Rosetta 2 software. It allows programs created for the Intel Macs to run on the new Apple M-series CPUs. I discovered this solution when I tried to install printer-driver software. It asked if I wanted to install Rosetta. The first time I said, No. The second time, I gave it a shot. That allowed my Samsung color laser printer to work with my wife's laptop.

Most people will not have a problem with printers unless they are really old like mine. Apple has come up with an all-encompassing printing system packaged with MacOS called AirPrint. There are a huge number of printers supported already. Just not really old ones. Fortunately one of my printers that my wife never uses is on the list and is my Cannon. I connected her computer directly to the printer through a USB cable and it printed without issue.

The last printer I needed to get running is my wife's HP Deskjet 1000 - J110. Apple's Migration Assistant copied over all of the correct driver files but I mistakenly blew them away at the advice of a post I read. Once I figured out I needed to reinstall all the driver files, I looked for them directly from HP. None of the programs I tried worked. I still have the old Mac and so I located all of the files and copied them to the new computer. I used the command-line interface or terminal to do all of the copying and will spare you the details. It involved the "tar" command to create single file that had all of the driver files in their correct directories. Once I copied that single file to the new computer, I used the "tar" command again to install the files in the correct place.

At this point in the process I had to go somewhere and didn't get back to it until yesterday. I thought I had done everything correctly and tried to print something. I immediately got an error message telling me that the MacOS refused to run a program because it couldn't trust the source. I had to use the administrator password to force the computer to run the program. The same thing happened 3 or 4 more times with different programs. Finally I stopped getting error messages but the printer refused to print. At this point I did the only thing that made sense: I rebooted the computer. When the computer came back up, I tried to print a page and it worked. I can now say that my wife's new computer is as usable as the old one before it died.

Should you get a new M-series Mac computer from Apple and want it to work with your old printer, don't do anything other than install Rosetta 2. Your computer will ask if you want to install it and just say, Yes. You don't have to go look for it or do anything special. Then things should work well. If they don't, try a reboot before doing anything else. If that still doesn't work, throw away your old printer and go buy a new one.

Not a Fan of Samsung Laser Printers

Before I thrash on Samsung, I have to point out that I work for Sony and the two companies compete with each other in a number of areas. That means my opinion is not unbiased. Fortunately I am not writing about a product that Sony makes and so I hope this comes across as a bit more objective.

Several years ago I needed a color laser printer. I had gotten tired of using color inkjet printers and wanted to try the laser technology. I shopped around and found a great deal on a Samsung CLP-315W printer. It worked as expected for a while and then the print quality went downhill. I tried cleaning the printer and various other solutions. The one that actually worked was replacing the toner cartridges. Then it started working great again.

I am getting low on toner and so I looked at getting new cartridges. Samsung recommends using only theirs, as you would expect and so I looked all over the Internet to get name-brand replacement cartridges. I found some on Amazon and ordered them. It surprised me when they shipped out of the UK but I waited patiently for them to arrive. They showed up a week later and I immediately loaded them into the printer. They didn't work at all.

Any time something doesn't work on the first try, I do a bit of Internet searching and make sure it is not a user error. I found a number of articles that talk about resetting the page counter. I thought that might be necessary and then I discovered how to get the page count via the printer's web interface. I just had to know the IP address of my printer and point my browser at it. The page counter showed me that each of the cartridges had no pages printed but also that the cartridges didn't have any toner. After playing around with the printer for a week, I decided to send the cartridges back.

Amazon is a great place to order stuff because of their return policy. The catch is if they send you something from abroad. In order to get my refund, I had to ship them back to the UK and was only allotted  $20 for shipping. While Amazon may be able to ship overseas for that price, it cost me significantly more than that. While I will get some of my money back, I am out $60 because of shipping costs to return the defective toner cartridges. I have learned my lesson with Amazon and will not order anything from overseas ever again. I am actually going to cut back what I order from them because of this experience.

So now I am stuck with a laser printer that either needs to be replaced or I need to find replacement cartridges for it. My gut feel is to take to the top of a really tall cliff and watch it explode after I throw it off the top. Unfortunately the responsible person in me doesn't want to have to find the million little pieces it will become as leaving any of them is littering. E-wasting the printer is probably more socially responsible.

I could also try off-brand cartridges but am not sure that is the right choice as I have not had great luck with them. My experience is that they work for about half the life of the cartridge and then the print quality starts suffering. I really would like to get the full life out of whatever I purchase.

Ultimately I am thinking of finding another brand of printer that doesn't have nearly as many problems as I have had with my Samsung. I have always had great luck with Hewlett Packard printers and may pay the premium for their product. At least I know their printers work when you replace their toner cartridges.