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Once again my youngest daughter came to me with a car problem she needed help with: replacing a headlight bulb. One nice thing about modern cars is how well they do keeping dirt and debris out of the engine compartment. The downside is that it is not very intuitive on how to do simple things like replacing a headlight. Before committing to the work, I looked on YouTube at the process of replacing a headlight on her Jeep Cherokee.

The first video I found had a very encouraging sign: the video came in at 3 minutes. That indicated it would be a fairly simple job. I watched all 3 minutes of the video and learned the very important trick to get to bulb. While I would have tried to go in through the hood, it is actually easier to unscrew 3 bolts and go in through the wheel well. The guy did it in 3 minutes on the video but did some editing to remove some of the boring parts. I estimated it would take me 10 minutes. I found time in my schedule and texted my daughter when she should come over so we could work on her car.

My daughter arrived with the new bulb and we did the work in my driveway. Fortunately we had a bit of a warm spell this week and I didn't need to bundle up. We worked together and quickly had the old bulb removed. As you should never let oil from your fingers get on a new headlight bulb, I ran inside quickly to get a single disposable glove so I could handle the new bulb safely. Then we reversed the process and had the new bulb in quickly. It would have gone 30 seconds faster if I had remembered that you turn to the right to tighten. Once I figured that out, the car went back together easily.

When I added up the time it took me to research the most efficient way to change the headlight bulb and the time to actually do the work, I figured I saved myself about an hour. Yes I could have gone in through the hood and figured out how to change the bulb thanks to my skinny hands. I probably would have lost a lot of skin and learned a dozen new expletives so I'm glad I took the time to do a bit of research.

Can You Really Trust an Online Review?

I recently went on a cruise with my wife. When I got home, I had an e-mail from the company where I purchased the trip, which is not the same company as the cruise line. The e-mail asked me to provide a review.

Every time I purchase something online I seem to get a request asking me to review the product. Once I bought a winter jacket in August and a week later received an invitation to write a review. I hadn't even worn the jacket yet let alone put it to a true test of how good it is. I've had that jacket for 2 years now and could provide a much better review but nobody would be interested in it because you can't buy it any more. It has been updated and only slightly resembles what I purchased. My review today would say that the jacket is amazingly wind and waterproof, breathes well, but has lousy zippers. If I didn't have such an amazing seamstress for a wife, the jacket would be in the garbage. It is only after 2 years of use that I have come to that conclusion.

Let's go back to my cruise example. How would anyone know if my review of the cruise is accurate or not. Anyone who has taken such a trip knows that one passenger's heavenly cruise can be another's sub-standard one. I have only been on one other cruise and I found each to be amazing and a lot of fun. They occurred on different cruise lines but had similar standards for food and entertainment. I would rank both as 5-star experiences but someone with the experience of 20 or more cruises would be a better judge.

One area where I feel I am an expert is skiing and feel I can give an honest opinion of equipment or various ski areas around North America. It is actually a topic of my YouTube channel. How would you know if you can trust my opinion or not though? I have ridden up the chairlift with quite a few skiers that are on the wrong skis but swear they are the best skis in the world. Nobody has ever spent $1000 on a new pair of skis and gone on to say anything bad about them. It makes them look foolish and so they only sing praises for their equipment.

There is also the other end of the spectrum. Sometimes someone will get a bad product or have a bad experience. Perhaps they took their spouse on a wonderful cruise only to find out the spouse wants a divorce. Do you think the cruise is going to get a good review? Probably not but not because of bad service, poor food quality, or lousy entertainment. The reviewer may be going through something outside the control of the cruise line and the reviewer should not be penalized the company for it.

So how can trust an online review? Look at as many reviews as you can find. In statistical analysis we always throw away the highest and lowest scores as they can skew what is really going on. Look for those 2, 3, and 4-star reviews to see why people didn't give the maximum or minimum rankings. You will discover that the passenger booked a cheap cruise during hurricane season and spent the voyage seasick, which is not the cruise line's fault. Perhaps someone is really sensitive to color and the picture didn't quite match what they received. That doesn't ruin the quality of the product, just the aesthetics, which may not be important to you.

Remember that not everybody is qualified to provide quality online reviews. Furthermore there are reports of AI being used by companies to give large numbers of positive reviews. Be aware of that and look at a number of reviews for any products or services you are considering. Carefully selecting the right reviews will help you understand if it is right for you.

A Case for Text Messaging

I have never been a fan of using text messaging. That being said, I do recognize that it is a prevalent form of communication and use it when necessary. Today I have discovered a case where text messaging beats other forms of communication and have been using it for that.

Before continuing I should share why I hate texting. I am a fast typist and prefer to use a full-sized keyboard instead of a tiny one on my phone's screen. That is one reason my personal computer is a Mac. It seamlessly allows me to see and respond to my phone's messages on my computer. When someone sends me a message, I can use that full-sized keyboard to respond. Furthermore I don't have to take my phone out of my pocket. I agree that if you need to send a short message to someone, it is easier to send a quick text than to call them or send an e-mail. If there is going to be any back-and-forth, use the phone part of your smartphone and give them a call. Your communication will go much quicker.

Today I have been trying to schedule a meeting between two people and there has been a lot of back-and-forth. While a phone call would be nice, that is not a good solution with more than two people. One person is generally busy doing other things, like me for example, and it is tough to get everyone on the phone together. In this case, I had a young woman ask to meet with a senior manager. While I would have liked to just introduce the two and have them work out a time to meet, protocol in this situation dictates that I act as a gating person. Otherwise the senior manger would be inundated with meeting requests and never be able to get any work done. I asked the senior manager for some preferred times and got a number of options that I passed onto the young woman. Unfortunately none of the times worked for her because of other commitments and so there has been some back and forth to find a time that will work.

The nature of text messaging allows a conversation like this to take place over several hours without ripping anyone away from meetings or interrupting the current flow of the day. Now one could argue that this process could have been shortened by having access to the young woman's and the senior manager's calendar, making it easy to find a time for the two to meet. Unfortunately there are a number of scenarios where that doesn't work. One that I run into frequently is working across time zones that are far enough apart that one of the two parties will have to meet outside of regular work hours which is what happened today.

I still dislike that some people would rather send a text than talking on the phone but recognized there are reasons where text messaging is the best form of communication.