Two days ago I became involved in a work process that did not go as planned. As can happen in all software, a unique set of circumstances arose that kept a task from completing. Imagine running out of an ingredient when making cookies. You cannot finish the task until you go to the store and purchase what is missing. That is what happened at work.
We received an alert from our monitoring service and engineers started working on it immediately. Several service-desk tickets got created and eventually we solved the problem. Now we need to document what went wrong and the solution we used. My boss gave me the task to write up an "Incident Report." I did not want to spend hours going through the various documentation we created and so I used AI to create the report.
Our service desk software includes an AI tool that probably just links into Gemini or ChatGPT. I clicked on the link to get the AI help and provided a prompt. I told it to "Create an incident report based on the service tickets." The AI thought about it for a solid 2 minutes and then spit out a well-formatted incident report. I read through the information and thought it did a pretty good job. Most importantly I didn't have to do it. I copied the output to where I needed to put the report and headed off to dinner.
This morning I met with my boss and reviewed the incident report. He purposely didn't instruct me to use AI but hoped I would. When he asked how long it took to create the documentation, I told him 2 minutes and he appreciated that I didn't spend a long time to create the report.
