A few months ago I received a letter in the mail. When I opened it up, it told me I had one 1 of several prizes. I looked at all of the rewards and tried to guess what I really won. Was it the free week at a hotel or the free 7-day cruise with airfare. I guessed the hotel but it turns out I won the cruise. So what's the catch? I had to sit through a timeshare sales presentation. Okay it wasn't a timeshare but a travel club. What's the difference? With a timeshare you own the deed to a piece of property you can visit once a year or every other year. With a travel club, you gain access to wholesale room rates for hotels around the world. In both instances you have to come up with $50K or so. Naturally I declined the purchase but followed up on the cruise.
I received an e-mail from Gocrv.com telling me how to redeem the free cruise. Basically I filled out a form indicated the dates I wanted to go and the departure port I wanted to leave from. I also paid a $200 deposit. I then called a number to schedule the trip. I had enough trips planned for the year and so I wanted the cruise to be towards the end of 2026. When I called the number and finally met with the vacation specialist, she told me to call back in May as their inventory had not yet released for dates towards the end of the year. Today I called back.
One thing I have been practicing is being nice to people when I travel. This past weekend I took a trip to Las Vegas to see Donny Osmond and when we went to check into the hotel, we had to wait a half hour before we could get a key to our room. Rather than pitch a fit, I politely waited in line to talk to a real person instead of the check-in kiosk. The gentlemen told me they didn't have any king rooms available. He then upgraded my wife and I to a junior suite. It paid to be polite. It may not always, but it did last weekend.
So I called the nice ladies at Gocrv.com this morning and made sure to be polite. I got to hear a number of fine-print details that they speed over in commercials and I agreed to the terms. Then she put me on hold to see what options I had for a weekend cruise in November leaving out of Port Canaveral, Florida. After about 10 minutes, she came back on the phone and told me she could get me a weekday cruise to Ensenada leaving out of Long Beach, California in October.
I have only been on 2 cruises in my life and the first one was the exact same cruise she proposed to me. Furthermore I would be required to pay an additional $350. I asked if there could be any other cruise available. She said there was not and so I politely told her I didn't want to repeat something I had already done and asked for a refund of my $200. She transferred me to customer service where I politely asked for my refund again. I was told I would get an e-mail with instructions on how to process that refund. That was an hour ago and I'm still waiting.
So here is the question: Did I really win a free cruise with airfare? Not really. When my wife and I went on the Ensenada cruise several years ago, the whole thing cost about $1000. Most of that was an upgraded balcony stateroom. I could have done it for $500 if I opted for an inside lower-deck stateroom like I had won. I could have effectively done the same cruise for $50 less. Ultimately I have learned there is no such thing as a free cruise, no matter what the literature says. The cost for learning that lesson is about 2 hours of my time total. That includes the sales pitch and all of the time spent on the phone talking through details. Hopefully you learn from my lesson and save yourself those couple of hours.
No comments:
Post a Comment