You Did Not Win a Free Cruise

A few months ago I received a letter in the mail. When I opened it up, it told me I had one 1 of several prizes. I looked at all of the rewards and tried to guess what I really won. Was it the free week at a hotel or the free 7-day cruise with airfare. I guessed the hotel but it turns out I won the cruise. So what's the catch? I had to sit through a timeshare sales presentation. Okay it wasn't a timeshare but a travel club. What's the difference? With a timeshare you own the deed to a piece of property you can visit once a year or every other year. With a travel club, you gain access to wholesale room rates for hotels around the world. In both instances you have to come up with $50K or so. Naturally I declined the purchase but followed up on the cruise.

I received an e-mail from Gocrv.com telling me how to redeem the free cruise. Basically I filled out a form indicated the dates I wanted to go and the departure port I wanted to leave from. I also paid a $200 deposit. I then called a number to schedule the trip. I had enough trips planned for the year and so I wanted the cruise to be towards the end of 2026. When I called the number and finally met with the vacation specialist, she told me to call back in May as their inventory had not yet released for dates towards the end of the year. Today I called back.

One thing I have been practicing is being nice to people when I travel. This past weekend I took a trip to Las Vegas to see Donny Osmond and when we went to check into the hotel, we had to wait a half hour before we could get a key to our room. Rather than pitch a fit, I politely waited in line to talk to a real person instead of the check-in kiosk. The gentlemen told me they didn't have any king rooms available. He then upgraded my wife and I to a junior suite. It paid to be polite. It may not always, but it did last weekend.

So I called the nice ladies at Gocrv.com this morning and made sure to be polite. I got to hear a number of fine-print details that they speed over in commercials and I agreed to the terms. Then she put me on hold to see what options I had for a weekend cruise in November leaving out of Port Canaveral, Florida. After about 10 minutes, she came back on the phone and told me she could get me a weekday cruise to Ensenada leaving out of Long Beach, California in October.

I have only been on 2 cruises in my life and the first one was the exact same cruise she proposed to me. Furthermore I would be required to pay an additional $350. I asked if there could be any other cruise available. She said there was not and so I politely told her I didn't want to repeat something I had already done and asked for a refund of my $200. She transferred me to customer service where I politely asked for my refund again. I was told I would get an e-mail with instructions on how to process that refund. That was an hour ago and I'm still waiting.

So here is the question: Did I really win a free cruise with airfare? Not really. When my wife and I went on the Ensenada cruise several years ago, the whole thing cost about $1000. Most of that was an upgraded balcony stateroom. I could have done it for $500 if I opted for an inside lower-deck stateroom like I had won. I could have effectively done the same cruise for $50 less. Ultimately I have learned there is no such thing as a free cruise, no matter what the literature says. The cost for learning that lesson is about 2 hours of my time total. That includes the sales pitch and all of the time spent on the phone talking through details. Hopefully you learn from my lesson and save yourself those couple of hours. 

How Many Marketing E-mails Does One Person Need?

My wife and I are constantly thinking about possible vacations and I have ours planned for the next year. One of those vacations will be an Alaskan Cruise. I'm not sure if I should be sharing that as I already receive too many e-mails trying to help me plan that specific vacation. My fear is that announcing something on the Internet will only invite more e-mails.

I have been to Alaska several times in the summer and have a good idea of what to expect. For instance, I know that Alaska is a huge state and has many different experiences to offer. A week up there doesn't even begin to scratch the surface of what there is to see and do. The idea of doing a cruise allows us to see some of the coastal cities all in the same trip, which is why we are planning it.

Unfortunately I made the mistake of letting one of the major cruise lines know I am interested in doing a cruise. Now I am receiving 2 e-mails every day from the company. Is there any difference between the e-mail in the morning and the one in the afternoon? The content seems different but when you click on any of the links in the message, you end up at the same spot. I'm surprised that any marketing department in the world would think it acceptable to send that much e-mail. My wife has suggested that I simply unsubscribe from the company. That is what a sane person would do but I find it just as easy to delete all of those e-mails. My justification is that when I am ready to book the cruise, I'll have the list of specials right in front of me. The funny thing is that we know the cruise we want to take and it isn't from the cruise line sending me daily information.

The reality is that there needs to be a way to tell marketing people your threshold for e-mails. Some people may be interested in multiple e-mails a day while others may only want to see something once a month. There should also be an options for daily and weekly. People may start out interested in all of the specials but it won't take long for them to sour on your messages if you send too many.