I flew back to Utah late last night and didn't get to bed until about 1:00 am. Then I woke up at 7:00 am this morning so I could take a car into the shop to have some warranty work completed. My daughter is the one that drives the car and tried to get it fixed last week only to be given the runaround. I went in today and expressed some displeasure at how they treated her. I got a free rental car and headed back home so I could do my morning exercise routine.
The dealership had a nice service where two guys noticed a crack in the windshield. While I filled out paperwork for the warranty service, they filled the crack and charged my insurance. When I arrived back home, I received a nice call from my insurance company asking for a few particulars related to the rock-chip repair. Halfway through the conversation I realized I was having an actual conversation with someone in the United States. Compare that with some call centers located in other countries. Sometimes I can barely understand the people on the other end because of thick accents. The lady from my insurance company told me about how her son had borrowed her car while his got fixed. This is something my daughter had been doing but my car didn't suffer as this lady's had. I had to admit that the conversation went well and I didn't feel inconvenienced by the call.
Last month I wrote about working from home and how call centers are a great industry where people should be allowed to work from home. I hope that my insurance company allows the lady from my call this morning to do so. I'm not going to complain if they don't as I am glad I got to talk to a live person with no foreign accent. Considering I started the day with only 6 hours of sleep, I'm not sure I would have had such a pleasant experience otherwise.
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