I am in Japan this week because of the Tokyo Game Show. That means I am using Skype to talk to my wife every day instead of running up a huge phone bill. I went to call my wife today but couldn't get through to her home computer. When I used Skype to call her cell phone she answered and said that our home Internet was down. Naturally she was rather frustrated. I asked her to reset our cable modem to see if that helped. Nope, it didn't. There was not much else I felt I could do to help as I am over 5,000 miles away.
Later in the day I got a text from her saying that not only was the Internet down, but also the cable television connection. A few minutes later she said that the soonest the cable company could get to the house wasn't for 2 days. I thought about it for a few minutes and remembered a similar problem several months ago. So I called my wife and had her check a few things for me.
I used to get a really strong cable signal and then my cable company did something stupid. Since then I have to have a signal amplifier inside my house. That amplifier requires power and I had my wife check to make sure the power was still on. Nope, it wasn't. I had her check the circuit breakers and they were all set correctly. The power for the amplifier comes from a single outlet in the basement that is tied to a GFCI outlet in my main-floor powder room. I had her reset that and power was restored. Once the signal amplifier had power, the cable television connection started working as did the home Internet connection.
I'm glad I was able to help my wife get our home Internet connection restored without requiring the help of the cable company. I know I feel really stupid when they come out and it is as simple as a power connection.
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