Using a Smartphone for Calls

Saturday afternoon I boarded my flight from Salt Lake City to Los Angeles and patiently took my seat. About 10 minutes before our scheduled departure the pilot came on and informed us there was a slight problem with the plane's computer and that he was going to try to reboot it. For some reason, I pictured him typing CTL-ALT-DEL. Twenty minutes and a few announcements later, we were informed that the computer was not responding and that it needed to be replaced. The process would take 45 minutes. My layover in Los Angeles was only 45 minutes to begin with and we were already 10 minutes into that. I was going to miss my flight to Tokyo.

Missing my flight was not an option. I was scheduled to arrive at 10:30pm Sunday evening and I was hosting a conference at 8:30 am the following morning. Any delay would seriously jeopardize my attendance at my own event. An event that I had spent the previous 6 months planning. I immediately got on the phone with Delta using a special number given to their platinum-level customers. My mobile number identified me and there was no need to enter my frequent flyer number. I thought that was a nifty feature. Soon I was connected with a real person who immediately knew why I was calling. He told me to get off the plane and run to another flight headed to San Francisco. While I ran, he rebooked me on a different itinerary using another carrier for the leg from San Francisco to Tokyo.

I ended up sprinting through the Salt Lake airport and immediately boarded my new flight. Then I landed and sprinted through the San Francisco airport to the international terminal. I got a new boarding pass with my seat assignment and had the luxury of experiencing TSA security for the second time that day. Yes, that last sentence was dripping with sarcasm. For those that don't know me, I hate going through airport security as I do it twice a week, whether I want to or not. I sprinted to the gate and boarded the flight to Tokyo. Yes, I was stuck in a middle seat for the 10-hour flight but I was going to make my conference. In fact, I landed only a few minutes later than my originally scheduled flight.

Yes, Delta has a smartphone app that I could have used to help with my travel. However it wouldn't have booked me on a different carrier. Unfortunately my unique situation required human intervention. At those times, it is nice that a smartphone can also be used as a phone. After all, that is why I carry it.